A tree on your roof at 2 a.m. can't wait for business hours. A One Tree Services is open 24 hours a day, 7 days a week for emergency tree removal and storm cleanup across Rochester NY and Monroe County.
Most tree problems can wait for a scheduled visit. Some can't. When a limb comes through a bedroom ceiling, a trunk lands across the driveway with your car behind it, or a split maple is hanging over the kids' bedroom window, you need emergency tree removal in Rochester NY, and you need to talk to a person right now.
That's what the 24/7 line at A One Tree Services is for. Our crew works in orange high visibility gear, brings spider lifts, bobcat loaders, high capacity chippers and full climbing and rigging equipment, and gets trees off structures without making the damage worse.
A real emergency means people, structures or access are at risk right now. A tree that has fallen on the house is one. So is a tree across the only driveway to a home, or a limb that has snapped but hasn't dropped yet. That last one is the sneaky kind, because a hanging branch can let go when the wind picks up.
A dead tree standing quietly at the back of the lot is not an emergency, even if it should come down. Neither is a healthy tree that has outgrown its spot. Those are scheduled jobs, and they are cheaper and calmer when you plan them. If you are not sure which side your tree falls on, the post on signs a tree needs immediate removal walks through the warning signs, and our regular tree removal service covers the planned work.
Here in Rochester, the emergencies cluster around the same weather. Wet lake effect snow loads silver maples and Callery pears until the limbs tear out. Ice storms add weight until something gives. A summer thunderstorm pushes over a willow or poplar growing in soft ground, and spring rain on heavy clay soil loosens roots that looked fine all winter.
What you do before the crew arrives matters more than most people think. None of this needs tools or courage. It needs a calm head.
If the tree is on the house, get everyone out of the rooms beneath it and out of the area around it. Wait outside, or at a neighbor's, until someone qualified has looked at it.
Treat any line on the ground, or caught in the tree, as live, even if the lights are out. Don't touch the wire, the tree or anything the tree is touching, like a fence or a metal gutter. Stay well back and keep kids and pets back too. If there is fire, sparking, or someone hurt, call 911. Then call your electric utility to report the line.
One common mix up is worth clearing up. The 811 number is for marking buried utility lines before you dig, and you can read how that works at Dig Safely New York. It is not the number for a downed wire. We will not cut or move a tree that is touching a live line. The utility has to make it safe first, and then we can work.
A fallen tree is rarely lying relaxed. Trunks pinned under other trees, bent over a roofline or hung up on a fence hold stored energy, and one cut in the wrong place can make a limb snap back. People get hurt exactly this way, trying to clear the driveway before help arrives. Leave it for a crew with rigging and a plan.
From a safe distance, take a handful of wide and close photos of the tree, the damage, and the surrounding area before anything is moved. They help your insurance claim and they help us size up the job when you call. After that, call (585) 888-9232 and tell us what you see.
No scripts and no runaround. Here is what actually happens once you call.
We ask what the tree is touching, whether any wires are involved, and how a crew can get to it. A tree on a bedroom roof comes ahead of a limb on a back lawn.
On arrival the crew walks the site first, finds where the tension is, and plans each cut before a saw starts. Then we make the area safe and take the load off the structure.
We section the tree, lower the heavy pieces, chip the brush and clear access. If you need photos or a written invoice for your insurance file, tell us before we leave.
After a real storm, no honest company can promise an arrival window. Roads are icy, trees are down on every block, and a crew that's mid job on a roof can't walk away from a half lifted trunk. So we don't invent a number.
What we do promise is a straight conversation. When you call (585) 888-9232, we are open 24 hours a day, 7 days a week. We'll ask the questions that matter, tell you what we can do, and give you an honest sense of timing based on what is happening that night. If your situation is dangerous we will say so, and if it can safely wait until daylight we will say that too. You can read more about what the call looks like in our post on what actually happens when you call for 24/7 emergency tree service.
If you can safely take photos, email them to aoneservices585@gmail.com while you're on the phone. They tell us which equipment to load.
Many trees that come down in Rochester are in tight backyards behind a house and a fence. That's where a spider lift earns its keep. It is a tracked aerial lift that fits through a gate, gets the crew up to a tall trunk, and spares your lawn the ruts that bigger rigs leave behind.
For the heavy sections, we use climbing and rigging gear to lower pieces under control instead of letting them drop onto a roof, a deck or a fence. A bobcat loader carries logs and debris out to the street, and a high capacity chipper turns the brush into wood chips on the spot. The tree comes off the structure, the damage doesn't grow, and the yard is passable when we leave.
We are fully insured, and every job starts with a free estimate, including emergency calls. Once the trunk is gone, we can talk about grinding the stump or pruning the rest of the canopy.
Your insurance company and adjuster decide what your policy covers. What we can do is help you avoid mistakes that make a claim harder. The Insurance Information Institute publishes plain language background on homeowners coverage if you'd like to read up before you call your agent.
If the tree came from a neighbor's yard, read who pays when a tree falls on your neighbor's property. For next steps, see what to do after a tree falls on your property.
On cost, the honest answer is that emergency work varies with the size of the tree, the access, the equipment and the hour. We price from what we see on site, and the estimate is free. For rough background, see our breakdown of fallen tree removal cost in Rochester NY.
Lake Ontario sets the weather here, and the shoreline towns see the worst of it. In Greece, the open ground near Braddock Bay lets wind run across the fields, and in Irondequoit and Webster the bay and the lake funnel storms into older neighborhoods full of mature trees. See tree service in Greece NY, tree service in Irondequoit NY and tree service in Webster NY for local detail.
We also cover the rest of the county. See every town on our tree service area page. For local examples, read about emergency tree removal in Irondequoit NY and emergency tree services in Greece NY.
The National Weather Service in Buffalo posts the watches and warnings for our area, and it is worth checking before a big wind or ice event. After the storm passes, our storm damage tree removal service handles the cleanup that is not urgent but still needs doing.
Emergency tree work is some of the riskiest in the trade. Tensioned wood, hidden cracks and bad weather all add risk, so the crew works out the plan before the first cut.
"The A One tree service team that came out was very professional and friendly. I got several estimates for the removal of a very large tree. A One gave me the best price by far. Communication was great."
Yes. We are open 24 hours a day, 7 days a week, and you can call (585) 888-9232 at any hour for a tree on a house, a blocked driveway or a hazard that can't wait. We don't promise an arrival time, because it depends on the weather, the roads and how many calls are ahead of yours, but we will tell you honestly what to expect when you call.
Get everyone, pets included, out of the part of the house under or near the tree, and stay out until it has been looked at. Keep clear of any wires, take a few photos from a safe distance, and then call us. Don't climb on the roof or try to cut the tree yourself, because wood that is bent or pinned under load can spring without warning.
No. Treat every wire on the ground, or in a tree, as live, and stay well back. Call 911 if there is fire, sparking or someone hurt, and call your electric utility to report the line. Calling 811 is for marking underground lines before digging, so it is not the right number for a downed wire. We will not cut a tree that is touching a live line until the utility has made it safe.
It depends on your policy. Many policies treat a tree that damages a covered structure like a house or garage differently from a tree that falls in an open yard, but your insurer and adjuster make that call. Take photos before anything is moved, keep every receipt, and call your insurance company early. We can give you a written invoice that describes the work.
It varies a lot. A single limb on a lawn is a very different job from a large maple on a roof with wires nearby, and access, size, equipment and hour of the day all matter. We start every job with a free estimate, and we explain the price before work begins so there are no surprises.
A tree across a public road is a danger to drivers, so call 911 or your town's highway department. If the tree came from your property, or it is blocking your own driveway, call us and we will take care of removal on your side.
Yes. We cover Rochester and the surrounding Monroe County towns, including Greece, Irondequoit, Webster, Penfield, Pittsford, Henrietta, Brighton, Gates, Chili, Fairport, Victor, Perinton, Mendon, Spencerport, Hilton, East Rochester and Honeoye Falls.
Call A One Tree Services any hour for emergency tree removal Rochester NY residents can count on. If it can wait until morning, send us a note and we will set up a free estimate.
Call us 24/7 or fill out the quote form at the top of the page, and we’ll get back to you quickly.
